FAQ - Kamloops Carpet Care
Q: How long does carpet take to dry after cleaning?
A: In most cases, carpets are dry and ready within 1–2 hours. Dry times can vary slightly based on style of carpet and conditions in the home.
Q: Do you move furniture?
A: Light furniture such as sofas and tables can be moved using protective sliders. Full rooms do not need to be completely emptied, and we can clean around items that remain in place. For best results, we recommend removing smaller items and personal belongings before your appointment.
Q: Are your cleaning solutions safe for kids and pets?
A: Yes. We use eco-friendly, biodegradable cleaning solutions that are safe for children and pets once dry. For clients with sensitivities, we also offer a non-scented option that leaves no odour or residue.
Q: Can you remove all stains?
A: While many stains can be significantly improved or completely removed, no company can guarantee removal of every stain. Results depend on several factors, including the type of stain, how long it has been present, and whether previous cleaning products were used.
Q: How often should carpets be professionally cleaned?
A: Carpets act as a filter for your home, trapping dust, dirt, and debris deep within the fibres. For most households, professional cleaning is recommended every 12–18 months to help maintain appearance, improve indoor air quality, and extend the life of the carpet.
Homes with pets, children, or higher foot traffic — as well as commercial properties — may benefit from more frequent cleaning, typically once per year, depending on use.
Q: Can you clean area rugs in the home?
A: Yes. Many area rugs with a backing can be safely cleaned in the home. Area Rugs can remain in place and are typically dry within 1–2 hours, depending on Style. All cleaning is performed with care to protect surrounding surfaces, including hardwood flooring.
Q: Do you offer commercial carpet cleaning services?
A: Yes. We offer professional cleaning services for a wide range of commercial spaces, including carpet cleaning and specialized upholstery cleaning. This includes office chairs, lobby furniture, restaurant seating and booths, and outdoor patio furniture. Services can be tailored to meet the needs of each business.
Q: What areas do you serve?
A: We are a mobile, locally owned business based in Kamloops, BC, we proudy serve Kamloops and the surrounding communities. As a mobile service, travel or call-out fees may apply depending on distance.
Q: Do I need to be home for my appointment?
A: No. Many of the properties we service are unoccupied. Entry can be prearranged using door codes, realtor lockboxes, or key pickup and drop-off, depending on what works best for you.
Q: Is there anything I can do to protect my new upholstery or carpet?
A: Yes. We can apply a protective shield for both upholstery and carpet! This shield helps extend the life of fabrics by repelling moisture, oils, and dirt, while providing added protection to high-traffic in areas.
Q: How do I know if My area rug is worth cleaning?
A: The easiest way to determine if your Area Rug is worthing cleaning is to email us clear photos of your area rug. Photos allow us to evaluate the rug’s fibres, style, condition, and level of soiling, so we can properly advise whether cleaning is recommended and provide the most accurate pricing upfront.
Q: We’re expecting a newborn soon — is there anything you recommend cleaning before bringing baby home?
A: Yes. We recommend cleaning areas that commonly collect dust and allergens, such as air vents, baseboards, and wall-to-wall carpeting. We take extra care in homes with newborns and use 100% eco-friendly, non-scented cleaning solutions. Our products and methods have been safely used for over 10 years in highly sensitive environments, including daycares and hospice facilities.
Q: We’re taking possession of our new home at noon — how soon after carpet cleaning can movers place furniture on the carpet?
A: Using our hot-water, low-moisture carpet cleaning system, carpets are typically ready within 1–2 hours. In most cases, wood and metal furniture can be placed on carpeted areas after approximately one hour. This makes our service ideal for tight move-in schedules, same-day possession timelines, and same-day open houses.
Q: Do you professionally clean mattresses and headboards?
A: Yes. We regularly provide professional mattress and headboard cleaning here in Kamloops B.C and the surrounding communties. These items require specialized techniques and careful handling, and our team is experienced in safely and effectively cleaning them as part of our routine services. For pricing and scheduling, we recommend contacting us directly.
Q: Why is Low-Moisture carpet cleaning important?
A: Low-moisture carpet cleaning is important because it significantly reduces drying time while helping prevent over-wetting, residue buildup, and potential damage to carpet backing or padding. This approach allows carpets to be used sooner and is ideal for occupied homes, move-ins, and same-day appointments.
Q: What sets your carpet cleaning process apart?
A: Our process combines hot-water cleaning with low-moisture techniques designed to deliver thorough results with fast drying times. This approach allows us to effectively clean carpets while minimizing disruption, making our service well-suited for families, real estate timelines, and busy households.
Q: What should I look for when hiring a professional carpet cleaning company?
A: When hiring a professional carpet cleaning company, look for proven experience, transparent pricing, proper equipment, and cleaning methods that prioritize both results and drying time. A reputable company should be able to clearly explain their process, use safe cleaning solutions, and openly display real customer reviews—such as verified Google reviews—demonstrating a consistent track record of high-quality work.
Kamloops Carpet Care - Proudly serving Kamloops and surrounding communities with professional carpet, upholstery, and area rug cleaning Snice 2016.